<jtripp> I own a few sites and one of them sells baby
products. A couple of weeks ago a customer ordered a gift for
her sister and asked that it be shipped directly to her
sister's house.
<jtripp> Well it turns out that she gave me the wrong address.
When I called her to get the correct one she said her sister
would call me. Unfortunately UPS returned the package before
the sister called.
<jtripp> So, I reshipped the package out to the correct
address but there were UPS fees for returning and resending
the package. When I phoned to tell the customer here is what
she said to me...
<jtripp> "I'll never shop online again, this is too much of a
hassle. I had NO IDEA the right address would be so
important."
<jtripp> What!?!?!?
