FED INV-16P03372-COUTANCES- CITIZEN PORTAL
Kohesio
COMMUNE DE COUTANCES
PresentationThe town of Coutances has just over 8,000 inhabitants at the last census. It is a city known for its internationally renowned Jazz festival, which attracts 70,000 festival-goers in 10 days. Coutances is a “city of art and history” and its cathedral and its most representative building. Web communicationUntil now Coutances had a purely informative site created 4 years ago. 5000 to 6500 visitors pass through the site each month. However, this site is heavy to load due to its design (multiple responsive zones, tables, justified texts), has a fixed menu that does not allow it to be adapted to changing needs (reactive zones need to retouch the template to retouch the menu). Outside of the site, no service to the public is offered other than referrals to “service-public.fr” Note that Coutances has its Facebook page, created in February 2015 and with almost 900 subscribers. If the website lacks dynamism and a rigid ergonomics does not allow the information to be brought to life, the Facebook page is a good relay on which we also think we can rely. COUTANCES WISHES TO ENTER THE DIGITAL ERA & THE SIMPLIFICATION OF ONLINE ACTIONSRather than redoing a website "only", it is the entire service offer to the citizen that we must review and digital technology can be useful to us. The website will now be seen as the single entry point to obtain: o Municipal information: council reports, publications o Economic, cultural, sporting information o Photo content via a shared photo library o Access to the digitized archives of the City of Coutances (ultimately, in approximately 3 years) o Downloading the local information distribution app via the service provider Citykomio Single access for a set of services such as: Territorial wifi The family portal Civil status and tax servicesvia FranceConnectCENTRALIZE, CONCENTRATE TO SIMPLIFYNot only do we have supports and services to create but above all, to take the user experience into account, we must create bridges, invisible to the citizen, in order to communicate all of these services and make access to information fluid. This is the whole issue of “e-coutances”.
Smarter Europe / Information and communication technology / Access to public sector information (including open data e-Culture, digital libraries, e-Content and e-Tourism)