HN0001448 - CITY OF LE HAVRE - IMPLEMENTATION OF AN INTERNET SERVICE OFFER FOR LEGAL ENTITIES
Kohesio
COMMUNE DE LE HAVRE
The City of Le Havre and the Le Havre Urban Community (CODAH) plan to create a common service offering on the Internet for professionals, and are submitting a joint application to the Digital Uses call for projects. The city of Le Havre is the spokesperson for the two communities; its "Modernization, Organization and Quality" department being the pilot of the project. The City of Le Havre (3,500 agents serving 183,000 inhabitants) and the CODAH (550 agents serving 243,000 inhabitants spread over 17 municipalities, including the city of Le Havre) wish to offer a catalog of online procedures for legal entities: companies, associations, trustees, traders and craftsmen... The objective is to simplify user journeys professionals and to facilitate the completion of procedures thanks in particular to 24-hour access, the possibility of managing procedures on a single account by several members of a professional entity, saving time in exchanging documents, files, and allowing monitoring of the progress of requests at any time... The target catalog includes various services such as subscription and payment for water, monitoring of water consumption, subscription and payment for parking, certificate requests planning, subsidies, equipment rental, road authorization, various payments and invoice tracking... In addition, access to this offer is provided on all types of terminals: smart phones, tablets and computers. The preliminary work already carried out is likely to define the precise scope of the project, organize it and evaluate its costs. The first step consisted of building the catalog of target offers for the City of Le Havre and the CODAH, and of identifying the simplification services bringing added value to these procedures on the Internet (e.g.: monitoring of a request, electronic transmission of files, consultation, etc.). This initial work resulted in the development of functional specifications for the e-services platform. In addition, and always in order to be able to calibrate the workload and develop a deployment schedule, the experimental development of a brick of the platform is currently underway (creation of an account for a company). On this basis, it will be possible, in September 2015, to evaluate the average development times per brick and to refine the deployment schedule. In September 2015, the detailed design and development stage of the service platform, and one of the priority approaches (water subscription) will begin. At present, the release of the first group of services is targeted for the second half of 2016. The FEDER subsidy is an opportunity to help with creation of an innovative product adapted as closely as possible to the expectations of user legal entities. In summary on the calendar, the work to define the scope and framing of the project extends from September 2014 to September 2015, followed by the design and development work of the platform and the first Water services from September 2015 to the second half of 2016. The project then extends until December 2020 for the creation of new approaches (such as parking, town planning, cemetery or cultural...). The objective is to make 25 procedures available online by the end of 2019.
Smarter Europe / Information and communication technology / e-Government services and applications (including e-Procurement, ICT measures supporting the reform of public administration, cyber-security, trust and privacy measures, e-Justice and e-Democracy)